Dear customers, first of all thank you for choosing and supporting Shenzhen Jiecheng Technology Service Co., Ltd. (hereinafter referred to as“Jiecheng Technology”）The product! Jiecheng Technology will serve you wholeheartedly based on the core concept of providing customers with high-quality products, taking customer satisfaction as the standard, quick response and sincere service!

1 Product warranty period

1.1 Smart POS products: The warranty period is 3 years, and the warranty period of the accessory power adapter and battery is 6 months, calculated from the date of delivery.

1.2 Traditional POS products: The warranty period is 1 year, of which the warranty period of the accessory power adapter and battery is 6 months, calculated from the date of delivery.

1.3 MPOS products: The warranty period of the whole machine is half a year, calculated from the date of leaving the factory.

1.4 Code-scanning products: The warranty period of the whole machine is 1 year, which starts from the day when it leaves the factory.

2 Product warranty coverage

2.1 During the warranty period of the products sold by our company, if the customer uses the product under normal conditions and fails, the customer will enjoy free warranty, warranty replacement and free software upgrade services.

2.2 The following conditions are not covered by the warranty:

l Products or accessories exceeding the specified warranty period;

l Unauthorized repair or disassembly during use causes the machine to malfunction;

l Man-made or force majeure factors (natural disasters, earthquakes, lightning strikes, pests, etc.) cause damage to equipment or software;

l Machine consumables: such as printer rollers, etc., are not covered by the warranty.

l Failure caused by abnormal voltage and improper use environment.

l Failure caused by the use of power adapters, batteries, etc. not provided by the manufacturer.

3 Product warranty commitment

3.1 During the warranty period of the products sold by our company, if the customer uses the product under normal conditions and fails, the free warranty and free replacement service will be strictly implemented.

3.2 If the product hardware is damaged due to the customer's man-made or force majeure reasons, our company only charges the cost of the related parts, and the manual maintenance fee is waived.

4 After-sales contact information

4.1 After-sales customer service telephone: 4009-920-980, service hours are Monday to Friday 9:00-12:00, 13:00-18:00.

4.2 Jiecheng Official Account: Follow "捷诚技术" on WeChat.

5 Free service and support

5.1 Free 400 phone question answering service: For any product-related operation problems, customers can call our after-sales customer phone 4009-920-980 for consultation, or follow Jiecheng's official account: "捷诚技术" for self-service repairs, our company will Customers provide free product consulting services and answer questions about operations.

5.2 Free remote technical support: If customers have technical problems, our company will provide free remote technical service support to solve technical problems for customers.

5.3 Free TMS remote software upgrade: Our company will continue to optimize product performance. When the software is updated, customers can start remote automatic upgrades and experience smoother product performance.

5.4 Free labor maintenance after the product warranty period: After the product has passed the warranty period, our company will continue to provide customers with technical support and after-sales service. If the hardware is damaged, only the cost will be charged, and the labor maintenance fee will be free.

5.5 Provide daily product maintenance information for free: Jiecheng Technology provides professional electronic payment solutions for users, while ensuring the normal operation of POS machines, reducing the incidence of failures, standardizing cash register operations, and providing common failures and maintenance for POS machines Method, users can follow the "捷诚技术" official account and log on to Jchsmart official website (http://www.jchsmart.com) for specific information.

6 Product repair time：

Our company will complete the repair and send it out within 15 working days after receiving the faulty machine.

7 After-sales service process：

7.1 When the Jiecheng product you are using is abnormal, please contact the after-sales service personnel through the service hotline 4009-920-980 to explain the product information and failure performance. After-sales personnel need to initially determine the cause of the failure.

7.2 If it is confirmed as a hardware failure, please pay attention to the "Jiecheng Technology" official account to apply for after-sales maintenance, fill in the correct and complete relevant information, and send the defective machine to the address of the maintenance organization. During the maintenance period, the user can consult and inquire about the maintenance progress at any time.

7.3 After the product is repaired, our company will send it back to the user according to the return address submitted by the user.

If there is any change in the above list, the relevant regulations newly formulated by the company or the relevant laws and regulations updated by the country shall prevail. Shenzhen Jiecheng Technology Service Co., Ltd. holds the final interpretation right for the above content.